- s S
- September 28th 2019
My experience :1year and 2-3months post x3 treatment -value to £1000+ at The Hyperpigmentation Clinic, I am no nearer to having even seen a 50% reduction in my pigmentation as ‘promised’ during my Consultation with Dr V.Rattan& as per her online advertisements ( Google). TREATMENT;: Stage one -no medical History taken or specific test to determine the depth of the pigmentation. At each stage I advised the nurse that neither friends/family or myself noticed any changes but was reassured they will happen. I was told that if that ( Mandelic )Treatment with mask did not work some patients were offered a ‘stronger cream/treatment until significant results were seen. TO DATE;-no significant results seen nor even measurable because my skin appears much worse than when I began. On reporting or formalising a complaint - They were not helpful or considerate and not once offered a face -face consultation to reassess my skin for themselves -even though I offered to attend. I also offered to send photos of the pigmentation evidencing that it had appeared worse -this was ignored /decline. INSTEAD; I was advised to pay another £1000+ for more of the same treatment which may have results. Promises/guarantees of results at 50% were made after x1treatment & no results were seen even after x3treatments plus the ‘stronger ‘treatment . Why would I pay for more of the same treatment to just waste more time and money and well as incur further disappointment and stress.? If THE HYPERPIGMENTATION CLINIC-felt so strongly that their treatment worked would they not -as good /best practice offer another option to their client for free o/give the same treatment for free or refund all monies as an gesture of goodwill and in acknowledgement that they did fail to meet the claims they made -make online? So..here I am -wasted time, wasted money -stressed & disheartened by their behaviour which appears not to have considered the vulnerability of her patients/clients . Does the fact that a patient is addressed as a client and that she’s not practising within a hospital environment make it ok for this Dr to dismiss /ignore best practice ? ONLINE CLAIMS -statement clarified : The marketing is only of successful or what we are made to believe -successful treatments . Where was the notification of the failed or unsuccessful cases with photos- if honesty & candour is important as a medical Dr? THE STRONGER treatment was no ‘specialised ‘cream made up at their pharmacy but cream one can easily purchase over the counter without prescription. Please be wary and careful of this clinic and the claims they make as well as the disregard for best practice or ethics. Thank you.