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Rachel Cross

Beauty Therapist and Electrolysis Expert

Expertise: Hair removal
Location: West London
Reader rating:

(80 Reviews)



Star Quality:

Hollywood's calling


Roll out the red carpet

USP: Expert electrolysis with empathy

About Me

Rachel is your fuzz-free fairy godmother- a beauty therapist who has specialised in permanent hair removal for 24 years, Rachel was a former head therapist at the renowned Sylvia Lewis Electrolysis…

Rachel is your fuzz-free fairy godmother- a beauty therapist who has specialised in permanent hair removal for 24 years, Rachel was a former head therapist at the renowned Sylvia Lewis Electrolysis Clinic in Bond Street before setting up a clinic of her own in 2006 with her equally skilled sister Sonya. A hair removal dream team, what Rachel and Sonya don’t know about depilation isn’t worth knowing.

Rachel excels in electrolysis and her permanent hair removal powers are truly remarkable. Her experience, understanding and crystal clear explanation of the treatment process mean that any fear or misgivings you may have will be left at the door of her clinic. She will work with you to establish a plan and you can bet that whatever hair mare you’re undergoing, she’s seen it all before. She cauterises blood flow as painlessly as possible and is committed to helping you to achieve silky smooth skin, forever. What’s more, an end to the body hair battle isn’t the only benefit of electrolysis in Rachel’s eyes, facial hair removal and eyebrow electrolysis can take years off:

“You can create a beautifully clean shape, permanently. It’s also amazing from an anti-ageing point of view, there’s no more pulling on skin through plucking, threading or waxing”

If you’ve ever considered a more permanent means of hair removal than your trusty Venus, Rachel and her sister Sonya are the pros to quiz.

Find her at The YOU Clinic, 6 Chiswick Terrace, Acton Lane, Chiswick, London W4 5LY

Contact her on 02087422266

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Reviews of Rachel Cross

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  • Liri P
  • April 19th 2022

I first contacted Rachel as I wanted to do electrolysis for my eyebrows. I had to join a waitlist for a few months, as she is very busy, but it was well worth it! She is very skilled, knows her job inside out and you can trust her expertise. After treatment a bit of redness and puffiness on the brows, it only lasts one day but it’s great when you see your eyebrows are taking the shape you wanted. Overall great experience and highly recommended.

  • Helen H
  • April 12th 2022

I just had my first session with Rachel, and I must say how pleased I am with her level of skill. I have had electrolysis in the past with a different practitioner and I would always feel tweezing of the hairs and a lot of pain in certain areas. But with Rachel I feel completely no pain and not a single plucked hair at all! I was so comfortable the entire time that the hour just flew by. She also managed to remove a lot of my very fine hairs with ease, which my other practitioner struggled with. I'm truly impressed by her level of skill, attention to detail and her clear passion for the field of electrolysis. I would highly recommend her.

  • Alexandra S
  • April 8th 2022

I can’t recommend Rachel enough; if you’re looking for effective electrolysis then she’s the one to go to. She’s extremely kind, professional and considerate so I’ve always felt at ease. Something I’ve found important given the embarrassment I felt with having a “beard”! The results are fantastic - a smooth hair free chin and my tweezers haven’t been needed since I started! I’m now doing my upper lip (which i used to wax) because I’m so chuffed with the results on my chin/jawline. Thanks Rachel :)

  • priya T
  • April 7th 2022

I first heard about Rachel from my cousin, who told me she is the best of the best and she was not wrong. Rachel is highly professional and has a lot of knowledge, she's always trying to help and has given me a lot of advice which has been invaluable. Having pcos and many attempts of laser on my face it induced hair around areas I didn't have hair before. I felt very conscious to grow the hair and was nervous to go through the treatment as I thought it would hurt, but I can assure you it's tolerable and well worth it. I saw results within the first 3 sessions, I'm going to start my upper lip hair removal soon and I can't wait to see results. I am no longer zooming into my face at every moment I see the mirror, I feel more confident and happy!! Thank you Rachel x

  • Nes b
  • March 31st 2022

I had electrolysis in multiple places across several countries for the past few years. I had different body areas treated. At this point, I probably met the best and worst European electrologists... I thought I met the best one in Spain, but she is now ranking second best only, after meeting Rachel. I had the chance to have very effective treatment in the past, but that was extremely painful and left some scabs that would leave hyperpigmentation on my skin for a few months.. I was ok with it, because each painful needle insertion meant that the targeted hair was never growing back. I just assumed that it was an inevitable part of electrolysis. I was very surprised to see that Rachel's technique was not painful at all and didn't leave any scar! Especially on the upper lip, which is a very sensitive area. I started the treatment at the end of November. Rachel told me it would take more or less 10h of treatment to have a hair-free upper lip. And today, after 10h, at the end of march (4 months later), I can't express how satisfied and grateful I am. I can feel the precision of Rachel's work and the attention she puts to making sure that each hair is being zapped correctly. She never plucks any hair, the root always get easily pulled without any resistance, which is the sign that the hair bulb has actually been destroyed. If you have any unwanted hair, I can only recommend you to see Rachel. It is worth waiting to have an appointment with her. Don't expect any spectacular result for the first sessions, as the area needs to be thinned out first. But you will definitely not regret it, when you reach the amount of time that will be assessed by Rachel. When it comes to electrolysis, you have to look for the long term result, which is having permanently hair-free body areas for the rest of your life!!

  • Z P
  • March 16th 2022

Rachel is a fantastic, considerate practitioner and very professional. In the past, I've had electrolysis with other practitioners in which I can feel the treated hairs being plucked out, and these hairs have grown back. With Rachel, the treated hairs slip out easily as she follows the correct procedure, and the hair removal has been permanent. I highly recommend Rachel.

  • C M
  • January 2nd 2022

Rachel is absolutely amazing. I had hairs on my chin and upper lip that I was really embarrassed about and Rachel has completely removed them. I am so thrilled with the result. Rachel is so thorough and careful and hygienic I had complete confidence in her. I had bad experience with electrolysis before I found Rachel but she is definitely the best person to go to get brilliant results. I am so glad I found her and even had other areas treated where laser didn’t work. She was really careful to manage my expectations about removing finer lighter hair but then totally exceeded my expectations with her treatment. I cant recommend Rachel more highly. She is incredibly hard working, puts you completely at ease and her treatments are so effective. Thank you so much Rachel

  • louise hobbs
  • November 29th 2021

Rachel is fantastic. I am so pleased with the results. Highly recommended

  • kathleen brooks
  • November 2nd 2021

Rachel has been a game changer for me, she has literally delivered on her promise and got rid of my unwanted facial hair! It’s truly amazing, I thought waxing, plucking and threading would be my life, however there is another way with Rachel. What’s more amazing is that it’s only taken just over 3 hours of treatment time with her! She is a genius! The best in the business and do not hesitate to see her, it will be well worth it!

  • Sarah feneck
  • October 12th 2021

You won’t find anyone better for electrolysis than Rachel. I waited around 6months to see her and trust me, she’s worth the wait. Having struggled with dark unwanted upper lip facial hair throughout my teens and twenties, I was desperate for a permanent solution and Rachel has given me that. If you’re looking for someone that you can trust, who is highly skilled and meticulous- you won’t find anyone better than Rachel. She’s taken away one of my biggest insecurities and given me the permanent solution that I’ve always dreamed of. Rachel - I can’t thank you enough xx

  • D P
  • October 12th 2021

London’s best kept hair-removal secret! When Rachel zaps a hair, it really does not come back. After a number of failed hair removal attempts over the years, I almost didn’t believe that Rachel’s treatment would work. Luckily I tried it. Best thing I’ve done in years. Couldn’t recommend more highly. Get yourself into that waiting list!! It’s worth the wait.

  • Fereshteh Mazidi
  • October 5th 2021

I have had the pleasure of getting treatment for facial hair electrolysis from Rachel for a while now . My upper lip, chin and the sides of my face had many coarse hairs for which in the past I had many sessions of Laser hair removal in Harley Street but not only left me with hyperpigmentation , the hair returned growing longer and some did not respond at all. As an NHS doctor I took advice from a dermatologist colleague to look for an expert in electrolysis because this method, if it is done properly, is the most reliable method of hair removal without adverse effects. I did a lot of research and after reading about Rachel, despite the long journey from out of London to Chiswick every 3-4 weeks, I didn’t think twice about it. The quality of Rachel’s treatment with no scarring, quick response and her aftercare infection prevention from one side and her professional manner made me want to write this review .

  • l C
  • September 28th 2021

Rachel's incredible work has helped restore my self-confidence and I can't thank her enough. Rachel is an extraordinary therapist and her work in the electrolysis field is unmatched. Not only is she exceptionally talented but she is also kind, compassionate and works like a ninja! She is a consummate professional who is dedicated to the wellbeing of her clients. I spent years trying to work with different therapists that made me feel slightly uncomfortable (with varying results). I have blonde facial hair that grew back coarser and more noticeable after insecurities lead me to attack it. I became more and more afraid to be seen in natural daylight - or any light! I wouldn't go anywhere without first checking my face in a mirror and having another go at it. Often therapists would refuse to treat me as they found the hair very difficult to see/ treat so I thought it was hopeless. Then I found Rachel online and after reading these reviews immediately got onto her waitlist. She changed everything. She's understanding, comforting and discreet. Rachel truly is THE fuzz-free Fairy Godmother, offering expert, lasting hair removal. If a fuzzy face is something that bothers/ upsets you then see Rachel. My advice would be to trust her, commit to the process with patience and you'll see life-changing results.

  • Z C
  • July 10th 2021

I have struggled with dark facial hair for many years now and although it all points to symptoms of PCOS, I got tested and I didn’t have it! So I resigned myself to the fact that I would have to manage the situation going forward which in itself is time consuming and soul destroying on times! I had tried various hair removals including a few blocks of laser treatment and electrolysis sessions of 20 minutes at a time at a local salon but with no success. So when a friend suggested Rachel; who she had been recommended for me by her electrolysis therapist, I wasn’t convinced as I had tried electrolysis and failed before…..but I now know that 20 minutes every now and again in a local beauty salon isn’t going to work! However, out of curiosity I did read up about Rachel and given her guarantee of permanent hair removal I decided to get booked in for an initial appointment. From the offset Rachel is friendly, professional and reassuring; she takes the time to explain the process and how long she believes it will take as long. She makes it clear that for it to work you need to follow her advice, so no shaving/plucking but just managing the hair by trimming in between appointments; this is tough but you know in the long run it will be soooo worth it. Rachel encouraged me to get some lengthy sessions booked in so that she could get to work on the hairs sooner rather than later but . I started treatment back in December 2019 which then was obviously scuppered with lockdown but with the graft and time Rachel had put in beforehand, the hair growth was manageable and didn't need much attention. In total I now have had about 30 sessions and my chin is now clear of hairs which I never thought I would say! Its goodbye to daily plucking, shaving, trimming the hair and bleaching the hair to make less obvious - woohoo! So Rachel - its a big thank you from me; you are a star & truly are THE fuzz-free fairy godmother! I would say to anyone if you are thinking about getting electrolysis, I would 100% recommend Rachel; so worth the time and money as the results are a game changer and a lifetime investment!

  • Naheel Suterwalla
  • June 14th 2021

If you have any unwanted facial or body hair, you must book a session with Rachel. She is the queen of electrolysis! I can’t recommend her highly enough. After just a few sessions I noticed a huge difference in how few hairs grew back on my face, and within less than 2 years, I am completely hair free around my upper lip and my chin. She’s also removed all the straggly hairs on various parts of my body which I never thought was possible. She is so attentive and reassuring, and the process is very quick and relaxed.

  • RJ GJ
  • April 20th 2021

I did a lot of research before trying Rachel. (I had read the horror stories about bad beauticians.) I am so glad I found her. She has sorted me out completely, the hairs have stayed away and I so do not miss that morning ritual of the check in the mirror from all angles. She is ultra safe and ultra professional - for example, knowing that I had had some skin problems in the past, she asked me to get a note from my hospital consultant about one hair that was growing out of a freckle, just in case the electrolysis would trigger a problem. (I did and it didn't.)

  • sue kinross
  • February 16th 2021

One of the few good things about 2020 was Rachel’s wonderful electrolysis treatment. Since my teenage years (a very long time ago!) I had worried about facial hair on my upper lip. For years I waxed it and then I started plucking which just made it worse. Late in 2019 I heard about Rachel from a local website, and after I had plucked up the courage to make an appointment with her and committed to the treatment my life changed very much for the better within a relatively short time. I wish I’d found her years ago! Lockdown has delayed the final few sessions but it has also highlighted how effective the treatment has been. Rachel has effectively killed off the hairs and I have stopped worrying. Nowadays I rarely even check. I would recommend Rachel very highly indeed. She is an expert in her field and combines highly professional treatment with empathy and kindness. In my case her treatment and care has been life-changing.

  • Coleen Treacy
  • October 5th 2020

Rachel is without doubt the best electrologist I have ever come across. After years of treatments that just about keeping things at bay I now actually see vast improvement in my facial hair. Treatment feels ok, plus my skin looks fine the next day, no red spots at all which I have frequently got when seeing other practitioners. The hygiene standards at the clinic are exceptional. I would whole heartedly recommend Rachel, she is the best!

  • Coleen Treacy
  • October 5th 2020

Rachel is without doubt the best electrologist I have ever come across. After years of treatments that just about keeping things at bay I now actually see vast improvement in my facial hair. Treatment feels ok, plus my skin looks fine the next day, no red spots at all which I have frequently got when seeing other practitioners. The hygiene standards at the clinic are exceptional. I would whole heartedly recommend Rachel, she is the best!

  • Magdalena Jadach
  • September 28th 2020

Tried to remove unwanted hair for years - tried different methods at various places. Rachel saved my time, money, and look. She is best hair removal expert ever. Thanks a lot

  • ginette morin
  • September 4th 2020

Electrolysis is the perfect solution to clear my face permanently of unwanted hair. Rachel is brilliant and I get results with her. It’s life changing for me, I can show my face with confidence now. My upper lip and chin are clear now. I mainly go for maintenance these days. I recover very quickly after each session and with no scaring left. The needle is so thin and doesn’t hurt, you only feel the electric pulse for a second and Rachel will ensure that the discomfort is as little as possible. I can’t recommend her highly enough.

  • Jasminder Kaur
  • May 18th 2020

I have thick, coarse hairs on my face due to PCOS and it was hard for me to find a method of hair removal that would work. I used to spend about an hour almost every day plucking the hairs on my face and I was so self-conscious. I decided I wanted to permanently get rid of my hair, so I went with electrolysis! Rachel is an emphatic and professional person and she took the time to explain how electrolysis works and I never felt judged or shamed by her for the amount of hair I have. I have a bit of needle phobia and the first few sessions were difficult as I was so tense! But she was very reassuring, and after a while I started to feel safe and comfortable with Rachel and it became easier. The needle itself does not hurt at all, only the electric pulse, but that only lasts a second! I started to look forward to my electrolysis sessions as I knew I am getting closer to being hair free! I’ve noticed during this lockdown that the hairs which have been treated have not grown back. I had a lot of hair on my neck/jawline, but it has decreased in density and my skin feels smoother. I’m really happy with my results so far and I can’t wait to be able to resume my treatment with Rachel once it is safe to do so!

  • Philippa Smith
  • April 6th 2020

I am a redhead and since my 20's have suffered with thick blonde hair on my chin and neck which wasn't suitable for laser and made me hugely self conscious. After years of resorting to waxing and threading my skin was terrible - covered in red rash, bumps and ingrown hairs and I would resort to heavy make up to cover it. I discovered Rachel by chance and whilst costly, it's been the best investment I have made. She managed to clear most of the rough chin and face hair ready for my wedding last year and consequently my skin looks and feels amazing (and I wear hardly any make up now!). I feel completely confident in her care and am now down to just 1 hour of treatment a month for maintenance. I would definitely recommend Rachel to anyone suffering - you wont regret the investment!

  • L D
  • April 6th 2020

After many years of unsuccessful treatment on my thick dark chin and upper lip hair, I resigned myself to the fact that I’d be shaving my face for the rest of my life! After I turned 40 I found that I needed to shave twice a day otherwise I’d have dark stubble by the evening. My skin was really suffering from all that shaving and I was getting fed up. It wasn’t until I watched a documentary that I realised you can get permanent hair removal via electrolysis. After doing some research and reading her rave reviews I was SO lucky to find Rachel. She has been extremely professional from start to finish. She sets out the rules at the beginning of the treatment, and if you follow them you will start to see results straight away. She’s always very kind and understanding, and super efficient with your time in her care. The results are truly amazing and I can honestly say that Rachel's treatments have been life changing for me. I’m absolutely delighted with the results. It’s an investment but it’s worth every penny.

  • jane manthey
  • March 31st 2020

I spent years struggling with facial hair growth, there was so much of it! I had to shave everyday just to keep the hair in check, spending time concealing the beard shadow with makeup before I could even go out. I hid it very well, it wasn’t noticeable but I knew it was there and it was always a problem for me. I felt so self-conscious and I needed to get rid of it. I remembered an acquaintance once mentioning that she’d had some hair removal treatment carried out by an amazing lady out of a clinic in Chiswick, West London. I did some research and discovered that person was Rachel. On first meeting, I was greatly reassured by Rachel’s professionalism and calm and caring nature and I trusted her immediately. At the very first session, she told me she would remove all of the hair on my face and it would be permanent. I remember her telling me that using her technique, it should take between 90-100 hours of treatment to remove it all. Now, after 93 hours of treatment, over a period of 24 months, on a full face of hair, the results are incredible! I can safely say that I am now more or less hair free! There is still a little bit of work to be done on my upper lip area, but all of the dark, noticeable hairs that were fully covering my chin, upper and lower lip, cheeks, sides and neck area have been removed permanently. Since having the treatment, I feel so much more myself, feminine and confident. My skin is so much softer, it feels smoother and looks so much healthier. People have said how glowing and self assured I am now looking. I now wear a little light makeup on my face because I want to, not because I have to. Rachel is the ultimate professional, a very skilled electrologist, who gives a five star service every time. Her treatment and whole approach to my wellbeing has helped me so much to become the person I truly am. It has been life enhancing for me. I highly recommend her. Thank you, Rachel x

  • margaret skinner
  • March 17th 2020

Last year I decided it was finally time to stop plucking away at unwanted facial hairs and to seek a more permanent solution. I found Rachel through an internet search and, prompted by all her excellent reviews, I timorously booked my first electrolysis session. From the start I knew I was in vey safe and professional hands and now, some eight months later, Rachel has worked her magic, the unwanted hairs have completely gone and I couldn’t be happier. She really is a star!

  • e e
  • March 2nd 2020

I went to Rachel about a year ago for electrolysis on my upper lip and chin. She said it would take 8-9 hours for the lip and a few hours for the chin. It took 11.5 hours, but the difference was very noticeable after about 4 hours and I could have gone more frequently. Rachel is very professional and inspires confidence.

  • l J
  • February 27th 2020

I have had a fantastic experience with Rachel. Over a series of sessions totalling just 2 hours, she has tackled unwanted upper lip hair and I no longer feel self conscious in bright light. Rachel is a true expert and I would highly recommend her to anyone looking for a solution for permanent hair removal. Thank you Rachel!

  • M P
  • December 30th 2019

Electrolysis has been life changing for me. I’m enormously grateful to have found Rachel; she is truly an expert in her field as well as being incredibly sympathetic and understanding. My facial hair growth started in my teens, mainly on my chin, but by my early thirties also included my cheeks and top lip. Various blood tests didn’t show any abnormalities so I was just left to get on with it. For decades I secretly plucked the hairs all around my chin which left me with sore red marks where I’d damaged the skin and had frequent ingrowing hairs which I would cover with foundation. I waxed my top lip at home religiously every two weeks. Eventually I was spending an hour a day tweezing and was beginning to get RSI in my hand; I just couldn’t keep up with the regrowth. I would avoid getting too close to anyone in bright light in case they noticed any whiskers and, if a person kept glancing at my chin or cheeks, I’d rush to the loos with a hand mirror and tweezers to attack the offending hairs, feeling miserable that someone had seen them. I was terrified of being found out as a bearded lady, nobody knew the extent of my facial hair battle which had made me ashamed for years. With my self-esteem at rock bottom I knew I had to find help and reviews on Get The Gloss led me to Rachel so I made contact and happily joined the waiting list. Four months later I had a consultation where Rachel put me at ease, explained how many hours it would take to achieve the results I wanted so I had realistic expectations, and I began treatment in March 2019, resolving to never plucking a hair from my face again! Allowing the hairs to grow long enough so they could be treated was the biggest hurdle as they were very coarse after so many years of tweezing but, following Rachel’s advice, I trimmed them short in between appointments with nail scissors which helped me cope. I hid behind scarves at work and avoided going out socially for a while and counted the days and hours until the next treatment. Rachel was very generous fitting me in for extra sessions at the beginning so she could do a full clearance of my chin in the first 2-3 weeks, and I took half days off work to make any appointment I could get. The feeling of being stubble free after those first sessions was incredible, it gave me the motivation to persevere. After working on the chin area Rachel is now clearing my cheeks and top lip. I had hourly treatments every single week for six months, then went down to fortnightly appointments and now I just need monthly sessions after just nine months. Electrolysis is without doubt the best investment I’ve ever made. The difference it’s made to my self-esteem is incredible; having soft, smooth skin and no angry red marks from tweezer damage and ingrown hairs is priceless. I knew the success of electrolysis is down to the expertise of the practitioner and Rachel is incredibly experienced and the only person I found who guarantees their work. I wholeheartedly recommend her, she's amazing.

  • A Smith
  • October 8th 2019

Rachel's technique has had results for me. She provides clear instructions and advice every time. She advises on consultations required and so expectations are managed honestly. I trust her judgement.

  • Katie Matthews
  • October 7th 2019

Rachel is a true miracle worker! After having my electrolysis done at a nearby salon and thinking the excruciating pain I was going through was normal my first session with Rachel was a revelation the pain was nowhere near what it had been and her knowledge/experience with electrolysis was second to none. I have pcos so am naturally very hairy facially however Rachel has given me a new lease of life. My hair is now non-existent (Which I didn't think would ever be possible) Couldn't recommend her enough- you won't find anyone better!!

  • s m
  • October 6th 2019

I had lost count of now many years I spent feeling anxious about my facial hair, hours have been lost in examining my chin, removing the hairs and covering up my incredibly blemished skin which was a result of removing the hairs on my chin/side burn areas. I would always avoid anyone touching my face (including my now husband), avoid tying my hair up (always a pain on bad hair days) and generally avoid anyone being able to look too closely at my face. I had spent some time reading blogs and forums about the best forms of permanent hair removal, electrolysis seemed to have stood out quite a bit but I was unsure of where to go, especially due to confusing posts that some clients have spent years having electrolysis, I kept thinking to myself, I thought this was supposed to be permanent?! It was only until my husband proposed to me in February 2018 that after the initial feelings of excitement and happiness, I realised that come the wedding day, there will be a lot of focus on me and a lot of pictures! Anxiety levels were getting higher. I started researching again and Rachel came highly recommended via a friend. After telling Rachel that I was due to be getting married in September 2019 she kindly started treatment in November 2018. Electrolysis has changed my life, in more ways than I ever thought I’d imagine. I tie my hair up all the time, feel confident enough to wear minimal (sometimes no) makeup and don’t back off every time someone goes to touch my face. I am pretty much completely hair free on my chin and sideburns and my skin which I had been badly damaging all those years has now pretty much healed. Rachel has been incredibly supportive throughout the process, if you listen to her advice and stop removing your own hair (leave this to Rachel!) your therapy will go as successfully as mine has been. Having got married last month, I can now look back at pictures with complete happiness and not dread as I felt confident in my own skin for the first time. The whole process has taken a lot of dedication, at the start I had double sessions to allow Rachel more time to clear the area for the initial hairs. I know that some find to long durations a bit too much, but I am a big believer in mind over matter, I kept the end goal in my mind the whole time which was ‘hairless chin, hairless chin, hairless chin’. I could see the difference after 6 sessions, hairs were growing back thinner and lighter which are now not growing back at all. I can’t thank Rachel enough for how much she has changed my life, and I would highly, highly recommend her.

  • Millie Moloney
  • July 6th 2019

I've been going to Rachel for Electrolysis for about year and the results are better than I could ever have imagined! I noticed a difference within weeks of beginning treatment. Rachel is extremely knowledgable and can answer any question I have about the treatment. She is very professional and friendly and I'm SO happy with my results!

  • sonum sumaria
  • July 3rd 2019

Rachel’s an amazing electrolysis therapist - she’s a true expert in her field. Would highly recommend! She’s helped me regain my confidence by getting rid of unwanted facial hair. For anyone looking for permanent hair removal... go to Rachel!

  • Linda FerGuson
  • June 25th 2019

I have been having electrolysis on my face for over 40 years since I was 14 . Many different electrolysis therapists in many different salons in many different cities throughout the UK have been visited over the years with no success. Laser was also tried ......and failed. I had a lot of very fine blond hair on my jaw line , chin and sides of face . Also a random scattering of darker and coarser hair. I had pretty much resigned myself to having to cope with this by avoiding standing in sunlight or under bright lights and not too close to people to reduce the visibility of my unwanted hair. I was googling one day last autumn to see if there were any new treatments available when Rachel's name came up. Her reviews were all outstanding so I made contact and was added to her waiting list. Rachel was completely honest from the start explaining that she could clear all the hair but it would take many hours of treatment to achieve this. From the very first treatment, I noticed a reduction in the hair. Now 4 months in to treatment, I no longer find myself avoiding bright lights and sunshine or endlessly checking in mirrors or touching my face searching for new growth. The improvement is quite simply incredible. Rachel is the ultimate professional - I feel completely safe in her hands and trust her totally. She is unbelievably conscientious with a real pride in her work. Her skill is without question. My experience has proven that there are many electrolysis therapists out there but those who understand the technique and perform it correctly are truly a rarity. Rachel is one of them. I am so very, very glad I have found her. Linda F

  • S Pr
  • February 24th 2019

I am so lucky to have found Rachel especially after hearing and seeing some horror stories from electrolysis badly done! For over 15 years I have been plagued by incredibly fine facial hair, in high volume and absolutely nothing has worked to get rid of it of it or reduce...I was beginning to lose faith until Rachel came along! As a teenager, I used depilatory creams, but eventually my skin got too sensitive for them and sometimes I would end up with marks and I’m very lucky they healed. I next tried shaving but that would leave me with ingrowns and my hair growth was so fast, it was a chore to do it every couple of days. Next came laser, whilst it worked great on my legs, but it made very little impact on my facial hair which always came back with the same volume, however, because of the success I saw on my legs I was led to believe that patience was required for my face and it would work, it just needed more time, so I got stuck in a cycle of waiting years for a result that never came. After doing some research it seemed that laser does very little for fine hair, I was fed up and I really wanted to be done with this problem that dogged me for so long and I really wanted a permanent way of I get rid of the facial hair once and for all. My research led me to electrolysis, which claimed to be the only FDA approved permanent method of hair removal. I was intrigued, but also sceptical and I was almost proved right after meeting 2 electrolysis practitioners. One told me I was completely unsuitable and would never see a result and the other told me she could only see me on a monthly basis for 30 mins, and there was no guarantee the treatment would work. Feeling so disheartened I was about to give up until I found Rachel’s name google searching. I was impressed by her reviews and the fact that she guaranteed results! I had to give it a try, so I called up to make an appointment and was a little sad to hear it was a six months waiting list, but I was willing to wait as I had no other options and honestly receiving treatment Rachel was worth the wait. I’ve been seeing Rachel for 5 months now and I am not exaggerating by saying the experience has been life changing. I am almost hair free and my skin is impeccable, it’s so smooth and I get compliments everywhere I go. I get facials regularly and the therapists often comment on how lucky I am to not have any marks or any tell tale signs of electrolysis, which is all down to Rachel’s expert skill, which I believe is hard to find. I can’t thank Rachel enough and look forward to completing my treatment.

  • lucy webster
  • February 4th 2019

Ive highly recommended Rachel to my friends for years. I suffered with unbalanced hormones since a teenager and can honestly say Rachel has helped my confidence grow during the electrolysis treatments. Always feel relaxed and comfortable being in such friendly and professional hands. Highly recommend Rachel!!

  • N Maier
  • January 29th 2019

Rachel is absolutely fantastic, she really knows her stuff and is extremely experienced. I did a lot of research before deciding on electrolysis and I remember that Rachel's name always came up in searches I did on google and so I decided to go for a consultation. I can still remember how nervous I was during the first meeting with Rachel, but I really didn't need to be. She completely put me at ease and was so caring and empathetic and really took the time to explain how electrolysis worked. She has given me so much more confidence and it's just amazing to be able to have smooth legs - I'm so happy with the results! I trust Rachel completely and she is an absolute perfectionist - I can't thank her enough and would highly recommend her to everyone.

  • G h
  • November 5th 2018

I had been waiting to get electrolysis hair removal on my face since my early 20's, I had done my research and found that Rachel came very highly recommended. Rachel has been working on my upper lip, chin and sideburns since February this year and the change is amazing. I used to shave my upper lip on an almost daily basis and bleach the unwanted hair on the rest of my face . Since visiting Rachel I now do nothing and visit Rachel on a weekly basis. The hair on my upper lip has nearly completely gone and Rachel is now focusing on the hair at the side of my face, which is already dramatically improved. I can't recommend Rachel enough, she is hugely professional and consistent in her work. If you want permanent hair removal she is the ONLY lady to visit!!

  • Elizabeth ArchBOLD
  • November 4th 2018

I can't recommend Rachel highly enough, an absolute professional, great advice, highly skilled and I am really delighted with the results. A chocolate treat at the end of the treatment is the icing on the cake! Customer service from all of the staff at the YouClinic is also excellent.

  • jasna pehar
  • September 22nd 2018

Rachel is amazing! I never thought I would't have to shave again, but thanks to electrolysis with Rachel I am now hair free! My mum also had electrolysis with Rachel. We are both very happy with results and service, and would strongly recommend Rachel.

  • ginette morin
  • September 16th 2018

Rachel is amazing! I’ve got the results I wanted with the electrolysis treatments I had. It’s definitely worth doing a one hour journey to get to her.

  • sushma thirlwell
  • July 14th 2018

Rachel has been fantastic over the last year. She has worked on random hairs all over my body. She’s brilliant and knows her stuff inside out. What’s even better is that it’s permanent. I’m hair free! I love not having to shave. I couldn’t recommend Rachel high enough, her expertise in hair removal are exceptional!

  • May 15th 2018

I can completely recommend Rachel. I have plucked my facial hair since I was a teenager, and have always had spots as they regrew. Within 6 months, the regrowth had stopped - Rachel has provided a genuinely lasting solution, and I'm thrilled! I trust her utterly when she's working on my face, and the results have been amazing.

  • zara bang
  • May 8th 2018

I don’t know what I would do without Rachel in my life, jabbing my chin hairs! What I am most impressed by is that she really knows what she is doing, she is definitely an expert in the electrolysis field. I’ve gone to other places and not seen as impressive results. Hair growth has massively decreased since I started with her a few months ago. Very, very happy with her treatment.

  • Rhiannon Deere
  • February 6th 2018

I can't recommend Rachel enough. I had significant facial hair under my chin and it was very distressing, not only did it consume a lot of time to manage it also affected my confidence significantly due to quick regrowth. I had doubts initially the electrolysis would work because of what I had heard from other electrolysis treatments. However I stuck with Rachel's rules (to not pluck with tweezers) which initially was hard but quickly became manageable. I really appreciated Rachel's understanding through this as she knew it was difficult and gave me practical advice to help even when I went away on holiday to Spain with my partner's family (her advice was invaluable). Rachel was very flexible with appointment times and allowed me to see her a lot initially to help the hair on my face become more sightly as soon a possible. Within a few session I was seeing a difference especially with the darker and more course hair. I have been seeing her now for about 7 months and I have no unsightly hair on my chin, she has even made significant impact on my upper lip hair. My life has improved immensely. I have about twenty minutes back a day as I have no hair to remove. My skin is no longer red, spotty, swollen and broken on my chin it is now really smooth (this has never happened before). I even feel confident to not wear make up on my face for the first time in my grown up life (since puberty). Despite facial hair not being a commonly talked about problem it can have a significant impact and Rachels has really made a difference to my confidence ,happiness and anxiety. I have even chosen to remove further bits of annoying hair on my body. Her results are amazing (literally no hair). I am also confident any regrowth in years to come will be minimal and easily addressed so I don't even need to worry about that.

  • Lisa F
  • December 7th 2017

Rachel is amazing. She is honest, efficient, and truly works magic. I can not recommend her enough. Before coming to Rachel I had wasted years and far too much money NOT getting results. Rachel's results really are permanent. After just a few months gone is my unwanted hair and I feel like a new person. If you are looking for hair removal see Rachel - she is amazing!

  • Rosie Rodman
  • November 6th 2017

I'd been doing laser treatment for about 2 years on my face to no avail since the therapist didn't mention most of my hair on my face was white or thick ginger hair. Rachel with a space of 3 months has gotten rid of all my thick hair on my chin and lip, plus I'm only half way through my treatment. I feel so much more confident and it is so nice not to constantly be self conscious about the hair on my face. I highly recommend Rachel to anyone!

  • Vickie smith
  • October 26th 2017

Rachel is a god-send!! I've been visiting Rachel for around 6 months now as I had terrible hair growth on my chin and top lip after years of plucking. I am now almost hair free! She has helped me restore my confidence, leaving me with a silky smooth chin. At the very start of my treatment, I had to go away for workso tried another salon in Birmingham - a BIG mistake. I wish I hadn't bothered. I felt every hair being wrenched out which should not at all happen with a electrolysis expert. Avoid anyone where you can feel this. All you should feel is the needle being inserted and then the pulse from the laser. I can't recommend Rachel highly enough - she is a real professional and I am sooooo unbelievably happy I found her.

  • Tanyah Richard
  • October 18th 2017

I have been seeing Rachel for years and would not go to anyone else. I first had a treatment done in 2010 and have come back to her again recently as I've tried laser, but nothing as worked as well as her electrolysis. I would highly recommend her and trust her 100%. She's very professional and always makes you feel calm and compfortable. The results are amazing! You won't be disappointed

  • shima omidi
  • October 18th 2017

Rachel is excellent in what she does! She's very confident and skilled and the fact that she guarantees her work is very reassuring for someone like me that has been to other places for hair removal with absolute no knowledge about what they were doing.. total waste of time and money! I've just finished 10 sessions with Rachel for hair on face, chin and neck and the result is absolutely amazing.. very happy :)) Rachel is the only person I'd go back to for electrolysis, and I definitely recommend her highly to anyone that is fed up with unwanted hair! She'll fix for you.

  • Carly Nic
  • October 4th 2017

In Rachel’s skilful professional hands I’ve seen permanent results. Can’t recommend her more highly. A year+ with her and I’m addicted to zapping any bit of fuzz after seeing brilliant results on other areas. She is excellent at what she does. Thank you Rachel!

  • katie V
  • September 5th 2017

I have been seeing Rachel since January 2017. She is a great practitioner with a friendly yet contentious disposition with a great attention to detail. She guarantees her work and the results speak for themselves. I have now dropped down from weekly, bi-weekly, monthly to a six weekly visit, as all the hair has almost completely gone and I think I have a few sessions until the process has been complete. The investment both financially and from a time perspective is well worth it as the results are better than I had anticipated. If you have spent time fiddling with annoying hairs and endlessly plucking and slowly going a course with Rachel, she will change this forever!

  • jess battle
  • August 10th 2017

Rachel is fantastic. I have been having electrolysis with her for a little over a year and I couldn't recommend her more. Her warm and friendly presence make the whole process easier and the results after every appointment get better and better!

  • roseanna battle
  • August 9th 2017

Rachel is amazing! She knows exactly what she's doing and it shows as I've noticed drastic changes in my upper lip hair and eyebrows. She's also extremely friendly and a very calming presence. I highly recommend her.

  • ellie lawley
  • June 29th 2017

Having moved around a lot, living in different countries, I've tried lots of different hair removal treatments on my chin including electrolysis and laser treatments, none of which had long lasting effects. After seeing Rachel for only 3 sessions however the results were fantastic, hardly any regrowth and this has made me feel much more confident and happier in my own skin, as well as having a bit more extra cash each month! Rachel is very professional, friendly and empathetic and I can't thank her enough or recommend her more highly.

  • kathy murray
  • June 11th 2017

I've been seeing Rachel for the past 6 months regarding hair removal from my chin and I'm beyond satisfied by the fact that I'm now almost hair frees on that area. Rachel is professional in her approach but warm at the same time and I highly recommend her service.

  • jette andersen
  • June 1st 2017

Rachel is absolute fabulous and very skilled. Have been attending electrolysis with her for a bit over a year and now free of hair. Can't recommend her enough.

  • rebecca gaynor
  • April 26th 2017

Rachel is absolutely amazing. Couldn't recommend her more. Kept coming back to her for electrolysis despite moving over an hour away as couldn't find another place that came close to comparing

  • natalie edwards
  • April 4th 2017

My hairy upper lip had been a problem for me from a very young age. At 13 I started bleaching, before later moving onto self-waxing and nearly daily plucking! I was always very conscious of the look and feel of my upper lip. In my late twenties I decided enough was enough, so I visited Rachel every fortnight for about 6 months. Each treatment showed improvement and eventually I no longer needed regular appointments! Rachel's very very good at what she does and I never experienced any reaction or scarring, only a little redness which would dissipate after a few hours. After the initial 6 months of visits, I now barely have any hair on my upper lip and I only need visit once in a while to "top up". ITS AMAZING. I am absolutely amazed by the results! I wish really I'd done it sooner and encourage anyone looking for a permanent solution to hair removal to do it!

  • cHARLIE O'Horo
  • February 28th 2017

I have been hugely embarrassed by excessive dark hair growth on my chin and neck for almost 10 years. Throughout those years I have spent so much time in the mirror plucking on a daily basis. I have purchased and used the tria laser hair remover, I have been prescribed vaniqa and purchased many other treatments from various online suppliers in desperate hope to remove the hairs. Unfortunately all to no avail. I visited the You Clinic for a spray tan and read one of the leaflets in the shop on electrolysis. I read the positive reviews and thought it was definitely worth attending a consultation and paying for the trial to see if this could help. Rachel was lovely and very empathetic, she explained that so many women suffer with excessive hair growth in silence and I wasn't the only woman to suffer from this. I listened to Rachel and (reluctantly struggled) to grow my facial hair without plucking until my next appointment. I bleached the hair as there was so much and wore roll necks for work. The feeling of having the hair removed after growing it was amazing. Within a few weeks I noticed the difference and the perseverance was well worth it. I no longer had to pluck every day! I soon managed to grow the hair for a week between appointments and over time the regrowth reduced significantly. After 10 appointments I started to attend fortnightly and now (after 15 appointments) I don't even think about it. I have a few (not very noticeable hairs that grow back in between appointments and feel like a different person. I can't recommend Rachel highly enough, she is very professional and empathetic and most importantly she has managed to get rid of my facial hair!

  • Oxana ryazanova
  • February 26th 2017

1st class service with excellent result, Rachel is truly a perfectionist who never let you go unsatisfied. Rachel always goes an extra mile to reach the best result. I strongly recommend her to anyone who would like to get read of unwanted hair. Don't follow my example, when I had to go to different specialists trying to find the best one, wasting my money and time, but at that moment I didn't even know what electrolysis meant. Now, hair free, even spot free (the result of ingrowing, and Rachel's help) my self esteem is boosting. Lot's of thanks to Rachel

  • Valentina Ines La Mela
  • February 12th 2017

Last year in February I was looking for some electrolysis service in London and searching on google Rachel was the first one showing up with excellent reviews. I decided to give it a go and she really impressed me for her professionalism. She is someone who really knows how to well perform this job with experience making clients feeling comfortable. What I appreciated was being informed step by step about what electrolysis is about so that I could make an informative choice. Since I've started my sessions with Rachel I could see considerable improvements getting my problem solved. Rachel is really someone who you want to go to if needing electrolysis. Success is guaranteed.

  • rebecca down
  • January 7th 2017

Rachel's treatment has made a big difference to my life. Now, I can run my hands over my chin and neck and feel - nothing but smooth skin. She is exactly what you could want - honest, precise, caring, determined, knowledgeable and highly skilled. When others on this forum say she is the best in London, I actually want to respond - no, Rachel must be the best in the UK. The proof is hundreds of satisfied customers of which I am one. If you are reading this and wondering whether to find out more - please do it. You have nothing to lose but horrible facial hair!

  • saty Kaur
  • December 7th 2016

I have been a client of Rachel's for over 15 years, she has worked magic on my face, not only has my facial hair disappeared I recommend that before you go shaving waxing plucking threading go and book a consultation, you will not regret it, she is the best and I am living proof.

  • sam a
  • November 30th 2016

I have visited many beauticians in my life and of course we all want them have attention to detail and have high standards, however this is not normally the case. Rachel is the first beautician I have met that has exceptionally high standards starting from when you walk into the room and all throughout the treatment. This is so refreshing and I would definitely recommend Rachel for anyone wanting electrolysis. Sam A.

  • MaryJo Carney
  • November 29th 2016

I've had electrolysis previously but the hair started sprouting again. I started with the tweezers and, unfortunately, it did more harm than good. I was damaging my skin while digging for the hair so made the decision to try electrolysis again. After research I was very lucky to discover Rachel. In the short time I have been having treatment the result has been outstanding, making a big difference to my life. I no longer use tweezers so saving time and my skin has healed. I cannot recommend Rachel highly enough. She is a highly skilled practitioner, very knowledgeable and experienced. It was one of my wiser decisions, little pain, great results and even a tasty chocolate to send you on your way. Thank you Rachel.

  • elisabetta petolicchio
  • November 28th 2016

Rachel is absolutely the best about electrolysis. I moved to England in 2010 and it has been really hard to find a centre with this service, luckily I came across the The you clinic and Rachel. She is brilliant, absolutely better than every other beautician I have been before. I have recommended her to all of my friends and I would highly recommend her to everyone. I am so happy and there are not enough words to thank her.

  • Marion Hatt
  • November 28th 2016

Can't find the perfect words to tell you how happy I am to have met Rachel. I had thick dark eyebrows and I was always playing with my tweezer. I have not used this tweezer since I've started to see Rachel. It's a bit time consuming to see her, but so much worth it. I am lucky enough to live in Chiswick, but will even travel from far away just to see her. She is really busy but she always find a way to fit you in when needed. I highly recommend her... and her chocolate !

  • Clodagh Holland
  • November 25th 2016

I first came to Rachel in early 2016 after coming across her salon online. Prior to that I had been suffering with abnormal facial hair growth, partiuclarly on my chin, for around four years. I tried every method of hair removal under the sun including waxing, threading, hair removal cream, IPL and other forms of lazer, the results of which were of course futile for me as my hair colour is light blonde. I scored the internet for advice reading countless articles and began to lose up thinking nothing would work. I resorted to shaving after this, my skin was in terrible condition from this. My self esteem dipped to an all time low, I felt hideous and ashamed that I was secretly shaving me face, like a man. I hated seeing more and more hairs coming back on my chin, thicker than ever, and the feeling of tooth brush bristles all over my chin. I was diagnosed with PCOS shortly after this and prescribed various forms of the pill but still found none of them to be effective in reducing my hair growth. I happened to come across an article on the intetnet mentioning a lady called Rachel Cross, expert in electrolysis. I was very impressed with the reviews left and thought I would give it a try as one last ditch attempt. I had an initial consultation with Rachel and was struck by her honesty and empathy. Her attiude was far from the robotic sales like people I had come across in the past only really interested in selling a product. She took the time to really listen to me and told me "if this doesn't work for you, nothing will". I decided to continue on her advice. I noticed small improvements to begin with but even this was massive for me compared to any other treatment I had undertaken in the past. After three or four more treatments I really started to notice the difference. The thick and course hair became fine and most important of all, most of my hair did not grow back!! I could not believe it and my confidence soared. After about 8 months of regular treatment, I felt my confidence return. My skin is clear and the hair is gone. I still get the odd pesky hair here and there and am happy to come back to Rachel every now and again for maintenance. The procedure itself can be quite painful, but so long as there is no plucking in between, which I stuck to religiously, the results will be fantastic and worth the pain. Rachel always has a chocolate on hand as a treat at the end of the treatment, which is lovely. I honestly cannot thank Rachel enough for her work in resolving a problem I thought would stick with me my whole life. For the women out there who think there is no hope, trust me, there is and that is Rachel Cross who I could not recommend highly enough. x

  • alice Pollesche
  • November 25th 2016

I first came to Rachel a few years back as I had abnormally thick facial hair around my chin and neck area which for a girl in her early 20's is a big NONO! My self-esteem was at a low and dreaded nothing more than the sunlight hitting my face worried that my grizzly shadow would be on show to the world. My First consultation with Rachel I was nervous, she was very professional and discussed in great detail how electrolysis works. Happy to go ahead we then proceeded with my first 15 Minuet treatment and I have never looked back!!! My grizzly beard is now a thing of the past and have never felt so confident in my own skin!! I have since gone on to have my "snail trail" removed and Laser treatment on my bikini area with Sonya. I also recently had a nasty ingrown hair that even my GP wouldn't help me with, I decided to book an appointment with Rachel to see if she could help me and within a few minutes the 9 Month battle with my ingrown hair was gone!! (How did I not think to do this in the first place?!) TRULY AMAZING!!! There is no better way to describe these lovely ladies then the hair removal dream team and cannot thank them enough for all there expert advice and new found confidence they have given me over the few years I have been visiting the you clinic. Highly recommend!! Alice x

  • zuzana kovacova
  • November 22nd 2016

I couldn't believe my luck when I met Rachel. I was desperate, non existent self esteem and a grim future ahead. As everyone on here, we did our research, but have you tried writing into your browser "the best electrolysis in london"? Rachel will come up first and no wonder. The moment you'll come to the clinic you'll feel you are in good hands. She knows 100% what she's doing. There's no one better than her. She's got wast knowledge, unbeatable experience and she understand what you are going through. I can't stress enough how thankful I am for Rachel, thanks to her I'm back to my old happy self, full of confidence and positive attitude.

  • natalie baker
  • November 14th 2016

Having struggled from the age of 16 with problem hair growth I was truly at a loss on what to do when I discovered Rachel. I came to her with a large area of thick but fair hair which lasers just couldn't treat, I had ingrown hairs from shaving and my confidence was at an all time low. Rachel was so knowledgeable and understanding that I immediately felt comfortable and as if I was in good hands. She is always caring and thorough and I'm delighted to say that, though I have a little way to go, my hair is very nearly gone! Now, I can't imagine how I went so long without these treatments. She has given me a whole new confidence and optimism.

  • Lou Gardey
  • November 12th 2016

Rachel is the best electrologist I have ever been to. Having suffered over very many years with electrolysis that didn't work, and was extremely painful, finding Rachel was a revelation. She's brilliant at what she does, and she has completely cleared my face of superfluous hair, which has transformed my life. She's methodical, careful, and caring, and she is, quite simply, the most accomplished and brilliant electrologist one could go to. Her work is the best I've ever experienced - I think she's the top practitioner in her field. I feel so lucky to have discovered her, and she's made me feel so much better, which is wonderful. Lou Gardey

  • Shereen Shereen
  • November 12th 2016

Absolutely brilliant. I would highly recommend and encourage anyone searching for a safe and permanent method of hair removal to seek Rachel's professional help. Having been fortunate enough to have been a client of the late Sylvia Lewis, where Rachel was once a head therapist, I am now fortunate to have found someone I can equally trust and who can match Sylvia's expertise and professionalism. Rachel is clearly a highly skilled and experienced therapist.

  • Jesenka Woodward
  • November 10th 2016

Rachel's experience and training are second to none and you can trust her when she guarantees permanent hair removal. She makes her client feel comfortable and pampered. I would highly recommend her.

  • alison coll
  • November 10th 2016

Rachel is brilliant. I had been having electrolysis for years before seeing her but the hairs continued to grow. After seeing her. I became hair free where ever she treated me. I whole heartedly recommend her.

  • Annameka mclucas
  • November 10th 2016

Rachel has helped massively to restore my confidence with electrolysis to permanently remove unwanted hair on my face including my eyebrows...I can't recommend her highly enough!!

  • Claire T
  • November 10th 2016

Thanks to Rachel I never have to shave my arms and legs and this permanent. It is liberating - she makes you feel so comfortable and her advice and customer service is excellent and the You Clinic has a lovely atmostphere and you feel pampered!

  • lizzie champion
  • November 9th 2016

Rachel is brilliant. She has sorted out my eyebrows so I am now tweezer free! I am so happy with it I've now moved on to my upper lip. I highly recommend Rachel.

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