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Lumity Life: Freelance Client Care Executives

Lumity Life: Freelance Client Care Executives

Employer Lumity Life

Posted July 22nd 2020

Hours Part Time

Salary Starting £12.50 per hour.

Industry Beauty

Function Retail


Contract Employed

Get the Gloss Reference: 10974


We are seeking compassionate and dedicated Client Care Executives to join the enthusiastic and dynamic team on a remote, freelance basis – to help us support our clients around the world. Work patterns will typically be in 4-hour blocks, with starting pay in the region of £50 per block. Working with Lumity means access to generous discounts on our products, and full training will be provided to empower you to provide exceptional client care.

The role

• Responding to client queries through a variety of channels
• Building and maintaining relationships through exceptional client care
• Problem solving – every client’s needs are unique
• Proactively contacting existing clients to collate data and promote loyalty
• Deliver individual and team KPIs based on conversion, retention, loyalty and communication
• Taking ownership of client queries and responding in a timely, efficient and friendly manner
• Assisting the Head of Client Care, and other team members as required

What we need from you

• Experience working with a CRM platform – experience with Zendesk, Shopify and Recharge are highly desirable
• Excellent communication skills – both verbal and written
• Comfort with Windows 365 and Microsoft Office
• Resilience and positivity
• Experience in a client facing role – particularly within a luxury market
• A passion for health, wellness and skincare
• A quiet place for you to work and meet our client’s needs
• Your own pc or laptop, and access to secure, high speed internet
• Previous experience with remote, freelance working desirable

Please send a brief covering letter, outlining how you meet the role requirements, quoting 'Get The Job' along with your CV to [email protected]

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