October 18th 2016
How to chat with our experts
They're here, they're knowledgeable, they're ready to talk live online - what are you waiting for?
Here's how to get a one-to-one consultation with one of Get the Gloss's experts, either via instant messaging or video chat.
1. Register or sign in
2. Find an expert
Click on our little book of Health and Beauty Experts or the Find an Expert tab on our Home page to see who is available. Experts who are online at the same time as you will show as currently available. Simply click through to your chosen expert’s profile page. We'll let you know about upcoming live chats with experts in our weekly newletter so sign up to receive updates.
3. Request a consultation
Click on Request Live Consultation under CONTACT on the top left hand corner. If the consultant accepts your request, a link will appear at the top of the page saying “X can chat with you now” click on this to start your Live Chat. If the consultant is busy chatting to someone else, a window will pop up to let you know so that you can try again later during the live chat session. Please refresh the page before you send another consultation request.
4. Start chatting
Type in your message and away you go. Fancy a video chat? If so, simply click on Start Video Chat to start. Please note that video chat will be unavailable on iPads and iPhones.
5. Rate it
When you’re done, click End. Don’t forget to rate your chat before logging out.
We hope you enjoy your GTG Live Chat experience and pick up some handy tips along the way.
Minimum technical requirements for Live Chat
- A webcam (if you wish to use video chat) and a microphone!
- Flash Player 10.3 or later
- Firefox 14.0+, Safari 5.0+, Internet Explorer 9+, the most up to date version of Chrome
- Windows 7+, OSX 10.6+
- A standard DSL line with a minimum upload and download speed of 250kb per call participant