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How to chat with our experts



They're here, they're knowledgeable, they're ready to talk live online - what are you waiting for?

Here's how to get a one-to-one consultation with one of Get the Gloss's experts, either via instant messaging or video chat.

1. Register or sign in

If you’re a new user, register on our site. If you’re an existing user, log in instead. These options can be found on the top right hand corner of your screen.

2. Find an expert

Click on our little book of Health and Beauty Experts or the Find an Expert tab on our Home page to see who is available. Experts who are online at the same time as you will show as currently available. Simply click through to your chosen expert’s profile page. We'll let you know about upcoming live chats with experts in our weekly newletter so sign up to receive updates.

3. Request a consultation

Click on Request Live Consultation under CONTACT on the top left hand corner. If the consultant accepts your request, a link will appear at the top of the page saying “X can chat with you now” click on this to start your Live Chat. If the consultant is busy chatting to someone else, a window will pop up to let you know so that you can try again later during the live chat session. Please refresh the page before you send another consultation request.

4. Start chatting

Type in your message and away you go. Fancy a video chat? If so, simply click on Start Video Chat to start. Please note that video chat will be unavailable on iPads and iPhones.

5. Rate it

When you’re done, click End. Don’t forget to rate your chat before logging out.

We hope you enjoy your GTG Live Chat experience and pick up some handy tips along the way.

Minimum technical requirements for Live Chat

- A webcam (if you wish to use video chat) and a microphone!

- Flash Player 10.3 or later

- Firefox 14.0+, Safari 5.0+, Internet Explorer 9+, the most up to date version of Chrome

- Windows 7+, OSX 10.6+

- A standard DSL line with a minimum upload and download speed of 250kb per call participant

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  • jennifer jones
  • May 9th 2016

Hi, we use TIGI colour an oir salon. I was wondering, can you put toner in a soapcap?

  • Cassie Holloman
  • May 7th 2016


  • Gillian Sykes
  • March 12th 2016

Hi I have blonde chin length hair which doesn't have bleach in it but it won't grow. I have hair approx 1" long round my entire hairline. I don't use straighteners in it and ft it with a low heat on hairdryer. Please help

  • brenda carroll
  • January 9th 2016

hey if i put a level 5 on and was wanting blonde highlights,what developer and color do i get,and what toner.

  • tori stars
  • November 19th 2015

hey .. I used to have black hair and so I got tired of it and bleached it and now it's a yellowish red .. I want to go to a white/grey hair with a purple tone .. how could I do that ? please help

  • tori stars
  • November 19th 2015

hey .. I used to have black hair and so I got tired of it and bleached it and now it's a yellowish red .. I want to go to a white/grey hair with a purple tone .. how could I do that ? please help

  • resh ren
  • October 11th 2015

Hi,I would like you to prefer a burgandy hair color for black hair.

  • Susannah Taylor
  • August 30th 2013

Hi Caterina

We now have a new functionality where if you are logged in you can post a question to an expert....if you log in and then go to their page in the Little Book of experts. Go to a nutritionist and ask a question where it says 'Start a conversation' on the top right of that person's profile page. The diary is not live yet unfortunately. Thanks Susannah

  • August 15th 2013

hi - I am desperately looking for a double ended blusher brush to travel with, preferably with its own slide up/down casing. I want it for applying powder one end, applying blusher the other.

  • Judy Johnson
  • April 23rd 2013

Hi Caterina

Apologies, it is possible to chat live with an expert but only when they are scheduled to be online - you may not have been logged on when one is set to available as in these early stages we are hosting organised live chats. Do sign up to our newsletter and we'll let all our readers know through there when the next live chat will be!

GTG xx

  • Caterina Coates
  • March 12th 2013

Hello, no matter how I try, I cannot find my way to your diary to find out how to chat live with one of your therapists. Can you help please. I have a question about nutritional supplements. Thank you.

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